PanceFlip
Support
Something not working, or have a question about the app? Email us and we will help.
Contact us
Email support@panceflip.com. It helps if you include your device model and the app version, which you can find in the app under Profile → Version.
Common questions
I forgot my password
On the sign-in screen, enter your email address and tap Forgot password?. We will email you a link to reset it. If you are already signed in, you can also use Profile → Change password.
If you signed up with Google or Apple, PanceFlip has no password for your account. Sign in with the same Google or Apple button you used before.
I did not get the verification email
Check your spam or junk folder first. If it is not there, tap Resend the email on the Confirm your email screen. Once you have opened the link, go back to the app and tap I've verified my email.
How do I change my name?
Open Profile and tap Name.
A question looks wrong or confusing
Tap the feedback button while you are studying to report the card you are on, or use Profile → Send feedback for anything else. Feedback sent from the app reaches us directly.
How do I delete my account?
Open Profile and tap Delete account. This is permanent: it deletes your account, your study history and your feedback. Our privacy policy explains exactly what is removed.
If you cannot get into the app, email support@panceflip.com from the address on your account and we will delete it for you.
Privacy
Our privacy policy covers what we collect and why. For a copy of your data or a correction, email privacy@panceflip.com.